My Android app is on the store.
I have tested it on Android versions 8, 9 and 10 and it works fine for me.
However, one of my users said they get the following error when they load it.
They also uninstalled it from their device then installed it again, and the outcome is the same. They are using Android version 10.
Is there any way for me find this error easily for them? I have no issues at all running the same app on my phone which is the same Android version as them.
I sent the user the same version i sent Google, but as debug file and the app works fine with no errors.
Is there any difference between debug and release versions?
Not sure what to try next.
I did a fresh rebuild of the app and put it back on the store and the issue is the same.
When i sent the same app as a debug file to the user, there was no errors.
When i sent the same app as a release file to the user, there was no errors.
The error only shows when the user downloads from the app store (i don’t get the error on Android 8, 9 and 10 downloaded from the store) so it is very difficult to find the problem.