I need help ASAP (how to run the paid version)

Hello everybody
I have a problem. I paid for an essential plan to start my school project, but I couldn’t figure out how to run the paid version another problem that I accidentally put my Paypal bill into (INactive)mode not sure if it is a main problem for not running the paid version:)
if it is really the problem, how could I put the bill in active mode

@Majd: You sent this message to support yesterday, and we replied to it. Can you check your mailbox and spam folder?