Subscription expired error when trying to build app

VoltBuilder
1

I am trying to build an AppStudio app with Voltbuilder. It is the same app that I have been building many times in the past. I am now getting the folllowing error:

Error -1 returned from VoltBuilder: Build failed: 403 Subscription expired

I have an active AppStudio Essential Monthly Addtion.

Can you please help resolve this issue?

Much appreciated,
Robert Suranyi

2

Seems like everything is OK again. Somehow, something changed my Voltbuilder API credentials. Once I reset it, the error message went away and the build completed as expected.

3

Hi Robert, I got the same problem. How to reset the Voltbuilder API credentials? Regenate the p12 file?

4

Hi Michael. I was fortunate to have a copy of the Voltbuilder API credential saved in a file. I also could see that additional characters were added ot the end of the credential (starting with a “:” in my case). I removed the additional characters leaving just the original 32 (36 including the 4 dashes). After doing so, I was able to build my app once again without any errors.

5

Just FYI, my NSB AppStudio 9 also will randomly ‘forget’ the API key and thus displays a ‘Payment Required’ error message. I go back to voltbuilder website copy and then re-paste in the API key and its back working again. It appears the API gets cleared out randomly inside AppStudio for some reason. Not a big deal but definitely an issue to be found and fixed. It’s happened twice now.

-FRC

6

Thanks - we will check this out. (You’re the first report of this)

7

Don’t dig too deep, it could be some problem with this PC too. The OS has been “customized” heavily, so you know, unexpected things tend to be a regular occurrence.

8

If your AppStudio subscription is up to date, you should not need an API key. Starting with AppStudio 9, the use of VoltBuilder is included in your AppStudio subscription.

9

I suspect I’ve got two subscriptions now that I’m looking at my emails. One is tied to a previous old bank card, another more recent one to my new card. I note the prices on the invoices are different. I didn’t notice this before because I was expecting an invoice from Voltbuilder, I just never looked at the detail until now. I may need to explore this a little further.

-FRC

10

You can check your serial number in the About screen (don’t post it here!!!)

It should end in “-62U”.